Bookings made with Multi-Active will only be refunded if cancellation is received prior to 14 days before the start of the booking and this request must be made in writing via email to firstname.lastname@example.org
Cancellations left via voicemail or over the phone will not be considered a cancellation unless this is emailed to email@example.com
Cancellations with less than 14 days notice will not result in a refund.
If you have booked and not paid and don't turn up, you will still be charged.
Should you make a booking with Multi-Active over the phone or online and no payment is made prior to the booking and also no cancellation is made with 14 days notice them Multi-Active will still charge you for the booking.
Should you wish to change your booking i.e. switch to another day, Multi-Active will where possible try to accomodate your request at no charge.
Should you have any questions regarding our policy please contact Multi-Active via email on firstname.lastname@example.org or call 0756-141-6208